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Knowledge Base

Answer once. Educate everyone.

Publish branded, professional help articles that explain your process, your equipment, and the answers your team repeats every day. Searchable, organized, and shared with customers right inside their portal, so your expertise does the talking.

help.yourcompany.com
Branded knowledge base article library
Authoring a branded knowledge base article
Authoring

Professional articles, under your brand.

Write help articles the way you'd explain them to a customer, then publish them in your colors, your voice, your domain. A clean rich-text editor with images, diagrams, and embedded video, so every article looks like it came from the expert down the street, not a generic support portal.

  • Rich-text editor with images, diagrams, and embedded video
  • Your logo, your colors, your domain, never ours
  • Draft, preview, and publish on your own schedule
  • Update an article once and it's current everywhere it's shared
Searchable, organized knowledge base
Organized & Searchable

Customers find the answer themselves.

Group articles into categories, tag them by topic, and let full-text search surface the right answer in seconds. When customers can help themselves, your phone stops ringing with the same three questions.

  • Categories and tags to organize by topic and equipment
  • Full-text search across every published article
  • Clear structure that scales from ten articles to hundreds
  • Always available, no account or login friction to read
Knowledge base articles shared through the client portal
Portal Integration

Delivered inside your portal.

Every customer already has a branded portal, and your knowledge base lives right inside it. Answers arrive before the question does, so support load drops and customers feel taken care of, all without leaving your experience.

  • Surfaced in the same branded portal customers already use
  • Link an article straight into a message or email reply
  • Deflect repetitive questions before they reach your team
  • No third-party help desk, no extra vendor to manage
See the client portal
Positioning your company as the local solar expert
Authority & Trust

Become the local solar authority.

A deep, well-written library signals expertise long before a sales call. Surface the right articles to leads to build credibility during the decision, and turn the questions you answer every day into a durable trust advantage.

  • Publish plain-language answers that build buyer confidence
  • Surface relevant articles to leads while they're deciding
  • Reinforce your brand as the knowledgeable local choice
  • Turn support content into a competitive edge
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Why a knowledge base matters

Write it once. It works forever.

Every answer you publish keeps deflecting questions and building trust, long after you hit save.

Instant

full-text search across your library

100%

branded, your colors and domain

Unlimited

articles, categories, and tags

Zero

third-party help desks required

Put your expertise to work.

Launch a branded knowledge base and let your best answers do the talking.