Privacy Policy for Powerlily.io
Last Updated: September 25, 2026
Powerlily Inc. ("Powerlily," "we," "us," or "our") is committed to protecting the privacy of its users. This Privacy Policy applies to our website at powerlily.io, the Powerlily web application and client portals, and the Powerlily mobile app for iOS and Android (together, our "services"). It outlines the types of personal information we collect, how we use it, who we share it with, the choices available to users regarding their information, and our practices regarding the protection and disclosure of your information.
Powerlily is business software for solar installation companies. Solar companies use it to design systems, prepare quotes, manage customers and leads, send emails and text messages to their customers, share client portals with homeowners, send invoices, run door-to-door canvassing, and complete site safety forms. Our customers are solar companies. If you are a homeowner, your installer uses Powerlily to manage your project and may give you access to a client portal.
1. Information We Collect
1.1 Personal Information
When you sign up for Powerlily or are invited by your company or installer, we may collect personal information such as:
- Name
- Email address
- Phone number
- Company details
- Login credentials (passwords are stored only in hashed form)
- Profile photo, if you choose to add one
1.2 Customer Data
Our services are designed for solar companies to manage their customers and projects. As part of this service, we process and store information provided by solar companies and their team members, including:
- Customer names, email addresses, and phone numbers
- Addresses and property details, including aerial imagery and parcel information for the property
- Project-related details, such as system designs, quotes, invoices, photos, and documents
- Comments, emails, and text messages exchanged with customers
- Text message consent and opt-out status
- Canvassing records, such as leads and door knocks
- Site safety forms and signatures
The solar company decides what customer information it enters into Powerlily and how it is used, and we process that information on the solar company's behalf to provide our services. If you are a homeowner with questions about your information, you can contact your installer or contact us at support@powerlily.io.
1.3 Usage Information
We may collect information about how you interact with our website and services, including:
- Log files
- IP addresses
- Browser type and settings
- Device information
- Date and time of access
- Browsing activity and interactions with our site
1.4 Mobile App Information
If you use the Powerlily mobile app, we also collect the information described in Section 5, such as photos you take or choose, your location while you are using location features, voice recordings you make to dictate messages, and a push notification token for your device. The app only accesses your camera, photos, location, and microphone after you grant permission.
1.5 AI Assistant Information
If you use Pericles, our AI assistant, we collect the messages, design requests, and attachments you send to it and the responses it generates. Section 4 explains how this information is processed.
2. How We Use Your Information
Service Provision
We use the information collected to:
- Provide, personalize, and improve our services
- Generate and send web quotes, invoices, and client portal invitations on behalf of solar companies
- Send emails, text messages, and push notifications on behalf of solar companies and about activity in your account
- Show maps and property imagery, estimate solar production, and create system designs
- Provide AI features through Pericles when you choose to use them
- Process payments made on our website
- Facilitate account management and customer support
Communication
We may use your contact information to:
- Communicate with you about our services, updates, and important notices
- Respond to your inquiries and provide customer support
- Send promotional materials, if you have opted-in to receive them
Analytics
We may use aggregated and anonymized data for analytics purposes to:
- Understand how our services are used
- Improve our website and services
- Develop new features and functionality
Our website uses Google Analytics. We also use server monitoring to detect errors and keep our services running reliably. The Powerlily mobile app does not include any analytics, advertising, or crash-reporting tools.
3. Sharing of Information
Third-Party Service Providers
We share personal information with the following third-party service providers, only as needed for them to provide their service to us:
- Hosting and databases: Render, which hosts our servers, PostgreSQL database, and Redis in the United States
- File storage: Google Cloud Storage, for photos, documents, and other uploaded files
- Email delivery: SendGrid
- Text messaging: Twilio
- Push notifications: the Expo push notification service, which delivers notifications through Apple Push Notification service and Firebase Cloud Messaging
- Payments: Stripe, for payments made on our website. The mobile app does not offer purchases.
- Maps, addresses, and property imagery: Google Maps Platform (geocoding, place search, static maps, and the Solar API), Apple Maps in the iOS app, aerial imagery from Nearmap, EagleView, and Azure Maps, and parcel data from Regrid
- Solar and weather data: NREL PVWatts, Open-Meteo, and OpenEI utility rate data
- AI features: OpenAI, Tavily, ElevenLabs, AssemblyAI, and Roboflow, as described in Section 4
- Server monitoring: AppSignal
- Website analytics: Google Analytics, on our website only
These service providers are bound by contractual obligations to keep personal information confidential, use it only for the purposes for which we disclose it to them, and protect it with the same or equal protection described in this Privacy Policy.
Within Your Company
Information in a solar company's account is available to that company's team members based on the roles and permissions the company sets. Homeowners see the information their installer shares with them in their client portal.
No Sale, Advertising, or Tracking
We do not sell personal information, share it for advertising, or use it to track you across apps and websites owned by other companies.
Legal Compliance
We may disclose information when:
- Required by law, regulation, legal process, or government request
- Necessary to enforce our terms of service
- Necessary to protect the rights, property, or safety of Powerlily, our users, or others
4. AI Features (Pericles)
What Is Shared
Powerlily includes an optional AI assistant called Pericles. When you use Pericles and related AI features:
- Your chat messages, design requests, and attachments, along with the project and customer information needed to answer them, are sent to OpenAI to generate a response
- Web searches Pericles runs to answer your question are sent to Tavily
- When Pericles replies out loud, the reply text is sent to ElevenLabs to convert it to speech
- When you dictate a message, your voice recording is sent to AssemblyAI to be transcribed into text
- Product spec sheets you upload to import products are processed by OpenAI to extract product details
- Roof detection in our web design tool uses Roboflow and OpenAI to analyze imagery of the property
These providers process this data only to provide the requested feature.
Your Consent
The Powerlily iOS app asks for your explicit permission before you use Pericles for the first time. Pericles is optional, and you can stop using it at any time.
5. Powerlily Mobile App
Device Permissions
The mobile app asks for your permission before using the features below. You can change these permissions at any time in your device settings. If you turn one off, only the related feature stops working.
- Camera: to take photos for leads, door knocks, and product spec sheets
- Photos: to choose existing photos through the system photo picker. The app only receives the photos you select.
- Location (while using the app): to show your position on the canvassing map, record where door knocks are logged, and record where site safety forms are signed
- Microphone: to record voice dictation for messages to Pericles
- Notifications: to send push notifications about activity in your account
No Tracking or Advertising
The mobile app does not track you, show advertising, sell your data, or include third-party analytics or crash-reporting tools. It does not offer in-app purchases.
Deleting Your Account in the App
You can delete your account directly in the app by going to Profile → Account settings → Delete my account. See Section 7 for what happens when you delete your account.
6. Your Choices
Opt-Out
You may opt-out of receiving promotional communications from us by:
- Following the instructions in the emails
- Contacting us directly at support@powerlily.io
Text Messages
Solar companies may send text messages to their customers through Powerlily. We record consent and opt-out status for each company and phone number. Reply STOP to any message to stop receiving text messages from that company.
Access and Correction
You have the right to:
- Access your personal information
- Correct any inaccuracies
- Request deletion of your personal information, subject to certain legal restrictions
Contact us at support@powerlily.io for assistance.
7. Account and Data Deletion
Deleting Your Account
You can delete your own account at any time:
- In the mobile app: Profile → Account settings → Delete my account
- On the web: open your account settings, choose Account, then Delete my account
Deleting your account removes your user profile and signs you out immediately, and you will not be able to log in again. Comments you posted remain visible to your team as coming from a "Deleted User." Projects and other business records belong to your company and remain available to your team. If you use a client portal, your portal access and profile are removed, but project records already shared with your solar company may remain in their records.
If you are the only remaining user in your company's account, contact support@powerlily.io and we will remove your account and company data. Company administrators can also remove users from their team.
Requesting Deletion
You can also ask us to delete your personal information, including information a solar company has stored about you, by emailing support@powerlily.io or using our contact form. If you are a homeowner, we may work with your solar company to complete your request. We may keep some information where we are required to by law, to resolve disputes, or to enforce our agreements.
Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Implementation of access controls
However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete your user profile as described in Section 7.
International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: support@powerlily.io
Contact form: powerlily.io/contact-us
Address: 14456 Evangeline Trail, Wilmot, NS
